Refund Policy
At MaryBags™, we want every order to feel special from the moment it arrives. If something isn't right, we're here to help — but please note that all refunds require mutual agreement between you and our team before being processed.
How it works:
- Submit a refund request by contacting us first, before returning or disputing any charge.
- Include your order number and a brief description of the issue.
- Our team will review your request and reach out to discuss next steps.
- Refunds are only issued once both parties have agreed on the outcome — we do not process refunds automatically or without prior discussion.
We're committed to working with you to find a fair resolution. Unauthorized returns sent without a prior agreement may not be eligible for a refund.